State Farm® Insurance Agent Mike Chai
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Fs
March 28, 2025
1
out of
5
rating by Fs
"My claim was started in November. On Thanksgiving. We are now in March. I can never get a hold of anyone on the phone. I tried calling Mike chai’s office direct and Norma is rude and argumentative over the phone. The most unprofessional conversation I’ve ever had. Instead of her just simply looking at the phone records which would show the lack of communication between my adjuster and I, or seeing a claim open since Thanksgiving and feeling like that may be unacceptable , she shouted over me. “It says here someone called you back on the 7th”, which was two weeks prior. It seems like that is an acceptable amount of time to wait for a client in Mike Chai’s office. When I asked to leave a voicemail for Mike Chai she said there’s no voicemail for Mike chai and I have to leave all messages with her. State Farm keeps phone records for exact situations like this, so that they can keep track of phone calls. I used State Farm’s Mitigation company. And they had to let their own office know that work was delayed because they could never get a hold of my adjuster. (I uploaded all of that conversation on the State Farm app) We were temporarily rehoused in February. My contractor submitted his bid. And it has sat on someone’s desk for over a month now. And my family and I will have to move out of the temporary residence with absolutely no repairs done on the house UPDATE Don’t worry everyone. Mike Chai waited until the following week to call me. He said he would write an email to my adjuster. And you know what has happened since said email. ABSOLUTELY NOTHING. Another week wasted. It almost comical. I’m supposed to be out of the temporary rental next week. No work has been started. Can’t even get a call back. For anyone who has had similar situations, after my review I was contacted by a person who has a similar situation and there is a class action lawsuit against State Farm if you need further information please reach out."
We responded:
"Fs, I sincerely apologize for the frustration and inconvenience you’ve described in what you experienced during your homeowner insurance claim. Clear communication and timely resolutions are very important, and I understand how frustrating delays can be. I have reached out to your claim representative to learn more about the status of your claim. I will follow up with you via email and telephone. Mike Chai, your State Farm Agent "
Dennis Welch
March 27, 2025
5
out of
5
rating by Dennis Welch
"Mike chai and team state farm I've had the pleasure of being a client For many years with mikes amazing team Shout out to norma thank u for your your expertise. U r amazing thank u Best experience ever thank you Forever client Dennis"
We responded:
"Hi Dennis! Thank you so much for your kind words and for returning to us! It’s always been a pleasure to assist you, and I’m glad to hear that Norma provided you with the expertise you deserve. Whether it’s auto or life insurance, we’re here to support all your needs. We truly value your loyalty and look forward to continuing our relationship for many more years to come! Thank you for being a forever client! Michael Chai, your State Farm Agent"
Mateo Arias
March 12, 2025
5
out of
5
rating by Mateo Arias
"Mike helped my family and I so much with getting our life insurances in order. Couldn’t have expected a better experience."
We responded:
"Hi Mateo! Thank you so much for your wonderful review! I'm thrilled to have been able to help you and your family get your life insurance program started and in good order. Remember, having State Farm life insurance qualifies you for a bundle discount on State Farm auto insurance policies! If you're interested, I'd be happy to provide you with a quote. Just let me know! Thank you again for the 5-star review! I appreciate you. Mike Chai, your State Farm Insurance Agent"
Maria Sanchez
February 7, 2025
5
out of
5
rating by Maria Sanchez
"Cristina was the absolute best when it came down to finding the perfect policy coverage for my vehicle! I highly recommend her if you’re looking for affordable car insurance!! Super friendly & super helpful!! Thank you Cristina <3 (:"
We responded:
"Hi Maria! Thank you so much for your wonderful review! I'm thrilled to hear that Cristina was able to help you find the perfectly affordable auto insurance policy for your car. She truly goes above and beyond for our customers, and your kind words mean a lot to her and the team. We appreciate your recommendation and look forward to assisting you again in the future! ❤️"
Beasty_turtle3
January 31, 2025
5
out of
5
rating by Beasty_turtle3
"Great rates, best i found and I really like how he talks to you like a human rather than a number. Definitely would recommend 👍🏼"
We responded:
"Thank you Beasty_turtle3 for your rave review! I'm glad you found our auto and life insurance bundle competitive and appreciated my personal approach. Your recommendation means a lot to me! 👍🏼"
Arianna Sides
January 10, 2025
5
out of
5
rating by Arianna Sides
"Cristina was great!! Quick assistance and response getting me a policy"
We responded:
"Hi Arianna! Thank you for taking the time to acknowledge Cristina for her great service. Welcome you to my State Farm family. We appreciate you. "
Rafael Arroyo
December 13, 2024
5
out of
5
rating by Rafael Arroyo
"Thank you Norma Gonzalez. Love your help, thank you for making things easy 🙏"
We responded:
"Hi Rafael, Thank you for updating your comment. Norma is a valuable part of the team. I will let her know of your acknowledgement and thanks. We appreciate you. Michael Chai State Farm Insurance Agency (8/19/24) Hi Rafael, Thank you for your 5 star review for Cristina. I will let her know of your appreciation and help in securing your auto and life insurance needs. Please reach out to us at Michael Chai State Farm Insurance Agency. We appreciate you."
Angeleque Blue
September 3, 2024
5
out of
5
rating by Angeleque Blue
"Was great to work with very flexible got the quote could afford loved it happy with the exceptional customer care I received! you guys are allways the best!"
We responded:
"Hi Angeleque! Thank you for taking the time to leave Cristina your 5-star review. I am glad we were able to customize a plan that worked for you. We look forward to seeing you in the office soon. Warmest Regards. Mike Chai, your State Farm Agent"
Fernando Goncalves
August 20, 2024
5
out of
5
rating by Fernando Goncalves
"Cristina is the Best gave great service, had a great experience made the process easy definitely would recommend"
We responded:
"Thank you for your 5 star review for Cristina. I will be sure to give her your 5 star compliment. We are here to be your one stop resource when it comes to insurance products and education. We appreciate you. Michael Chai State Farm Insurance Agency."
Don T
August 10, 2024
5
out of
5
rating by Don T
"After nearly three decades Mike is always there to answer all questions , inquiries, claims with efficiency and professionalism."
We responded:
"Thank you for your 5 star review Don. It has been a pleasure being your agent. My team and I appreciate you. Michael Chai, your State Farm Agent"
Roy van Broekhuizen
May 29, 2024
5
out of
5
rating by Roy van Broekhuizen
"Very professional and friendly staff, great service"
We responded:
"Thank you for the 5 star review Roy. We appreciate you coming back. "
Martha Arias
April 1, 2024
5
out of
5
rating by Martha Arias
"Christina is such an extraordinary, patient, courteous & professional representative. Always goes the extra mile being helpful with a smile on her face! Such an asset to Stare Farm! :). Thank you so much Christina!!!"
We responded:
"Hi Martha. Thank you for your rave review of the service you receive from Cristina. She is a valuable part of the team and loved by our family of customers. Thank you for taking the time to provide your 5 star experience. I appreciate you. Michael Chai, your State Farm Agent"
Riley Haugland
February 16, 2024
5
out of
5
rating by Riley Haugland
"The best of the best."
We responded:
"Hi Riley! Thank you for the RAVING review. I appreciate you taking the time out of your busy day to share your experience and express your opinion. I truly appreciate you. Mike Chai, your SF Agent"
bre broadey
February 9, 2024
5
out of
5
rating by bre broadey
"Michael Chai really recommend him for you life insurance policy, he’s great"
We responded:
"Thank you Bre for your 5 star recommendation as your life Insurance agent. I appreciate your confidence and trust in choosing me as your insurance and financial services provider. Warmest regards. Mike Chai, your State Farm Agent "
Brian Bueno
December 5, 2023
5
out of
5
rating by Brian Bueno
"Very helpful agents -- worked with Cristina, who is super friendly and responsive. Quickly answered my questions and provided the insurance documents I needed to finalize my car purchase."
We responded:
"Thank you Brian for taking the time to share your 5 star experience. I will let Cristina know of your appreciation. We appreciate you."
Carole Bressette
November 23, 2023
5
out of
5
rating by Carole Bressette
"Excellent Service Agents!! Reasonable Prices!! The Real Deal Is Right Here. Thank You All Very Much!! A 5-Star Review++"
We responded:
"Thank you for taking the time to leave your review. I am Thankful for you and appreciate your rave reviews on Yelp and Google! "
Claudia Galvez
November 3, 2023
5
out of
5
rating by Claudia Galvez
"Christina was very helpful and the process went very smooth. Would recommend her to my family memes"
We responded:
"Thank you for taking the time to leave your feedback on the service you experienced from Cristina in my office. We appreciate you referring your friends and family and we appreciate YOU. "
Aldina W
November 2, 2023
5
out of
5
rating by Aldina W
"Norma provided excellent customer service. Responded within minutes to request and confirmed I received requested information. Very pleasant and helpful."
We responded:
"Thank you for taking the time to recognize Norma’s service with your 5 star review. We appreciate you!"
Jose Abundio
November 2, 2023
5
out of
5
rating by Jose Abundio
"Very helpful! Norma is very nice and makes you feel comfortable."
We responded:
"Thank you Jose for taking the time to leave your feedback on Norma. I am glad you are comfortable talking to her and receiving the 5-star service you expect. "
John
November 1, 2023
5
out of
5
rating by John
"Mike and his staff are Top Notch! They actually care and look out for their clients best interest by being proactive before things become an issue. I’ve had other agents with State Farm and other companies in the past…Mike and his Team are examples of what excellent customer should be."
We responded:
"Thank you for the glowing 5-star review John! My team and I appreciate you. "
Steven Pappas
October 31, 2023
5
out of
5
rating by Steven Pappas
"Mike and his staff are highly knowledgeable and will help you with all your insurance needs. Excellent service!"
We responded:
"Thank you Steven! We appreciate you and your family's support and loyalty. "
Robin Snow
October 31, 2023
5
out of
5
rating by Robin Snow
"Best State Farm agent ever. I’ve been with Mike for over 20 years and he has always been there for me. Business and Auto. I depend on him for my insurance needs."
We responded:
"Thank you for your 5-star review Robin. I appreciate your continued loyalty and referrals. "
Shirley Baca
October 31, 2023
5
out of
5
rating by Shirley Baca
"Mike Chai is the best insurance agent. He is very helpful and goes out of his way to help his clients. Excellent service from Mike."
We responded:
"Thank you for your rave review Shirley! I appreciate you taking the time to leave your experience with me. "
Hans Wang
September 27, 2023
4
out of
5
rating by Hans Wang
"Norma provides good standard level of service."
We responded:
"Thank you for your very positive review Hans. Norma is a solid member of my team and I’m glad she took care of your insurance needs. Please let me know how we can earn that coveted 5th star from you. I appreciate you. "
Cynthia Holland
September 2, 2023
5
out of
5
rating by Cynthia Holland
"Very efficient and explained everything, everything was quick and easy."
We responded:
"Thank you for taking the time to leave your review. I am glad Norma provided you the 5 star experience that you deserve. "